Shipping Policy

Shipping Policy

Shipping Policy – Honed Edge Cutlery

Last updated: August 28, 2026. This policy explains how orders are shipped from Honed Edge Cutlery (honededge.shop), what shipping costs to expect, and how we support you if a delivery does not go as planned.

Shipping Rates and Free Shipping Threshold

• Free shipping on all orders over $45.00 USD.
• Standard shipping: $8.00 USD for orders that do not meet the free shipping threshold.

The shipping threshold is calculated on the merchandise total of your order after any discounts are applied. If your order qualifies for free shipping, the $8.00 standard shipping charge is waived automatically at checkout.

Order Confirmation and Address Accuracy

Once your order is placed, you will receive an order confirmation by email. Please review your shipping address carefully before completing checkout. We ship to the address entered at checkout, and we are unable to reroute or redirect packages once they have been handed to the carrier. If you notice an address error after ordering, contact us as soon as possible and we will do our best to update the order before it ships.

Processing, Tracking, and Split Shipments

Orders are prepared for handoff to the carrier after confirmation. When your order ships, you will receive tracking information by email so you can follow the shipment's progress. Orders containing items from different brands or warehouses may be shipped separately; each shipment will have its own tracking details, and no additional shipping charge applies to split shipments.

Carrier events such as weather disruptions, high seasonal volume, or address issues can occasionally cause delays beyond the estimated delivery window. If we become aware of a delay affecting your order, we will share what we know and monitor the shipment with the carrier.

Failed Delivery, Lost, or Damaged Packages

If a carrier attempts delivery and is unable to complete it, the carrier will typically leave a notice or attempt redelivery according to its own procedures. If your tracking shows a package as delivered but you cannot find it, or if your package arrives damaged, please contact our shipping support team. We will trace the shipment with the carrier on your behalf and, where appropriate, coordinate a replacement or a carrier claim. Any outcome, including reshipment details, will be confirmed to you in writing.

Getting Shipping Help

Primary Support

For general questions, order status, and routing to the right specialist department, email support@honededge.shop. Our shared service window is Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major US holidays. Messages received outside the service window are queued and answered in order of receipt at the start of the next business day.

When you write to us, please include:

• Your order number or registered email address
• The subject of your inquiry
• Any relevant confirmation details

We acknowledge inquiries within one business day during the service window. General inquiries are either resolved directly or routed to the matching specialist department, and we confirm the resolution to you in writing. Unresolved general inquiries are escalated to the after-sales department lead.

Dedicated Shipping Support

For delivery status, carrier issues, lost or delayed shipments, address questions, and shipping cost or threshold questions beyond what this policy states, contact our shipping support team directly at shipping-support@honededge.shop. The team responds within one business day. Please include:

• Your order number
• The shipping address on the order
• A description of the delivery issue

Shipping support traces shipments with the carrier on your behalf and coordinates replacements or carrier claims for lost shipments. Carrier disputes that remain unresolved after two follow-ups are escalated to fulfillment management.

Operating Company

Honed Edge Cutlery is operated by Maplewood Commerce Group LLC, a United States-registered retail operations company that manages curated specialty storefronts across kitchen and culinary categories. The operating company handles business administration, order fulfillment oversight, and service delivery, while the storefront name and domain remain the customer-facing identity.

Related Policies

Shipping works alongside our other policies: returns are accepted within 30 days of delivery, and warranty coverage follows the product information and support guidance for each item. We accept credit cards and PayPal as payment methods. If you have any questions before placing an order, our support team is happy to help — clear support before and after the order is our commitment.