Privacy Policy

Privacy Policy

Last updated: August 28, 2026

This Privacy Policy explains how Honed Edge Cutlery ("Honed Edge Cutlery," "we," "us," or "our") handles personal information when you visit honededge.shop or purchase from our selection of knives, shears, and cutting tools from Made In, Tramontina, Global, and Baker's Secret. We are an independent, third-party specialist retailer and we treat your privacy with the same clarity we bring to our product listings.

Who We Are

Honed Edge Cutlery is the customer-facing storefront and domain through which you shop. The storefront is operated by Maplewood Commerce Group LLC, a United States-registered retail operations company that manages curated specialty storefronts across kitchen and culinary categories. Maplewood Commerce Group LLC handles business administration, order fulfillment oversight, and service delivery on behalf of the storefront.

In practical terms: you shop and communicate with Honed Edge Cutlery at honededge.shop, while the operating entity manages the catalog, processes orders and payments, administers pricing and promotions, provides customer service through our support channels, and ensures product listings and sourcing practices meet quality and authenticity standards.

Our postal address is: 417 Maplewood Avenue, Suite 210, Portland, OR 97205, United States.

Information You Provide to Us

We collect information you choose to give us when you interact with the store, including:

• Order and checkout details: your name, shipping address, billing address, email address, and order contents when you place an order.
• Payment information: we accept credit cards and PayPal. Payment details are handled by the payment processors; we do not store full card numbers on our systems.
• Support communications: the information you include when contacting support by email, such as your order number or registered email, the subject of your inquiry, and any relevant confirmation details.
• Privacy and legal requests: your full name, registered email, the nature of your request, and any reference to a specific policy section when you contact our legal and privacy team.
• Promotion participation: information associated with applying a coupon such as EDGE10 at checkout for 10% off eligible items.

Information Collected Automatically

When you browse honededge.shop, our systems automatically collect limited technical information needed to operate the site, such as your IP address, browser type, device characteristics, pages viewed, and the referring site. This information helps us keep the site secure, load product pages correctly, and understand general usage patterns.

Transaction and Support Records

We keep records of the orders you place, including items purchased, amounts paid, shipping details, applied promotions, and any returns processed within our 30-day return window. We also keep records of support correspondence so that our team can follow up on open issues and maintain continuity of service. Free shipping applies on orders over $45.00, and standard shipping is $8.00; the shipping method you choose is part of your order record.

How We Use Your Information

We use the information we collect to:

• Process orders, payments, and fulfillment coordination.
• Ship your order and communicate order status.
• Provide customer support before and after the order, honoring our commitment to clear support throughout.
• Administer pricing, promotions such as EDGE10, and our published policies.
• Handle returns accepted within 30 days of delivery and warranty inquiries, which follow the product information and support guidance for each item.
• Maintain the security and performance of the storefront.
• Comply with legal obligations and respond to lawful requests.

Service Providers

We work with trusted service providers who help us operate the store, such as hosting providers, shipping carriers, and communication tools. These providers process personal information on our behalf to deliver their services and are not permitted to use it for their own purposes.

Payment Processing

We accept credit cards and PayPal. When you check out, your payment details are transmitted directly to the applicable payment processor over encrypted connections. The processor handles authorization and settlement; we receive the information necessary to confirm your order, issue refunds, and provide support, but we do not store complete payment card numbers.

Cookies and Similar Technologies

Honed Edge Cutlery uses cookies and similar technologies to keep the site functioning, remember items in your cart, apply eligible promotional codes such as EDGE10 at checkout, and understand how visitors use the site. You can control cookies through your browser settings; disabling certain cookies may affect checkout and site functionality.

Security

We use reasonable administrative and technical safeguards to protect personal information, including encrypted transmission of checkout and payment data and limiting access to order and support records to personnel who need it to serve you. No method of transmission or storage is completely secure, but we work to protect your information appropriately.

Retention

We keep personal information only as long as needed for the purposes described in this policy: order and transaction records are retained as required for accounting, tax, and legal purposes; support records are retained so we can assist with warranty and returns matters, including returns within 30 days of delivery; and privacy request records are retained as needed to document our compliance.

Your Choices

You have choices about your information:

• You can update your contact details by contacting support at support@honededge.shop.
• You can manage cookies through your browser settings.
• You can choose not to provide certain information, though some details (such as a shipping address) are necessary to complete an order.

Privacy Requests

Depending on where you live, you may have rights to access, correct, or delete your personal information, or to receive a copy of it. To exercise these rights, contact our dedicated legal and privacy team at legal-privacy@honededge.shop. Please include your full name and registered email, the nature of the request, and any reference to a specific policy section.

Our legal and privacy team verifies the requester's identity where required, processes privacy requests per applicable law, and confirms the outcome in writing. First response time is within two business days. Complex requests are escalated to the operating company's compliance contact, and formal legal correspondence is routed to Maplewood Commerce Group LLC's administrative contact.

General Support and How Inquiries Are Handled

For order status, general questions, and routing to the right department, contact support@honededge.shop. Support acknowledges inquiries within one business day during our shared service window of Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major US holidays. Messages received outside that window are queued and answered in order of receipt at the start of the next business day. Unresolved general inquiries are escalated to the after-sales department lead, and resolutions are confirmed to you in writing.

Minors

Honed Edge Cutlery is intended for adult shoppers. We do not knowingly collect personal information from children under the age of 13. If you believe a minor has provided us with personal information, contact us at support@honededge.shop and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page shows when the current version took effect. Material changes will be highlighted on the storefront so you can review them before your next purchase.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, reach us at:

• General support: support@honededge.shop — general inquiries, order status, and routing to the correct specialist department.
• Legal and privacy: legal-privacy@honededge.shop — privacy questions, data access and deletion requests, and terms-of-use questions.
• Postal address: Honed Edge Cutlery, 417 Maplewood Avenue, Suite 210, Portland, OR 97205, United States.

Honed Edge Cutlery is an independent, multi-brand specialist retailer. We are not affiliated with, authorized by, or endorsed by Made In, Tramontina, Global, or Baker's Secret, and brand names appear on our site only to identify the products we carry.