Refund Policy

Refund Policy

Last updated: August 28, 2026

This Refund Policy applies to all purchases made through Honed Edge Cutlery at honededge.shop. Honed Edge Cutlery is an independent, multi-brand specialist retailer of knives, shears, and cutting tools from Made In, Tramontina, Global, and Baker's Secret. Honed Edge Cutlery is operated by Maplewood Commerce Group LLC, 417 Maplewood Avenue, Suite 210, Portland, OR 97205, United States. The storefront name and domain remain the customer-facing identity, while the operating entity handles business administration, order fulfillment oversight, and service delivery.

Return Window

Returns are accepted within 30 days of delivery. To be eligible for a return, an item must be requested within this 30-day window. We encourage you to inspect your items on arrival — checking packaging, manufacturer markings, and physical condition — and to raise any concern within the 30-day return window.

Return Eligibility and Condition

To qualify for a return, items should be in the condition in which they were received, with their original packaging included where possible. When contacting us, please include:

• Your order number from your purchase confirmation
• The item or items you wish to return
• The reason for the return or concern
• Your contact email for follow-up

How to Start a Return or Refund Request

Contact our after-sales department at after-sales@honededge.shop to begin a return or refund request. The process works as follows:

• Your order and its status are verified.
• Return eligibility and instructions are confirmed, or your concern is resolved directly.
• Refunds are processed once returned items are received and inspected, and the outcome is confirmed to you by email.

The after-sales department responds within one business day and handles order changes, return requests, and refund status within the store's published return window, as well as post-delivery concerns about an order.

Refunds

Refunds are processed once the returned item has been received and inspected. Once processing is complete, the after-sales department confirms the refund by email. Refunds are issued in US dollars (USD) to the original payment method. We accept credit cards and PayPal, and refunds are returned through the same method used at purchase.

Exchanges

If you would like to exchange an item rather than receive a refund, contact the after-sales department within the 30-day return window and include your order number, the item in question, and the reason for the exchange. We will confirm eligibility and instructions for completing the exchange.

Shipping Fees

Original shipping charges are not refundable except where an item arrives damaged, is incorrect, or an authenticity or quality claim is substantiated. Standard shipping is $8.00, and orders over $45.00 ship free.

Damaged, Incorrect, Quality, and Authenticity Concerns

If an item arrives damaged or incorrect, or if you have a defect report, product condition dispute, or authenticity concern, contact our quality assurance department at quality-assurance@honededge.shop. To help us review your claim, please provide:

• Your order number
• Clear photographs of the item, its packaging, and any manufacturer markings
• A brief written description of the defect or authenticity concern
• Your contact email for follow-up

How Claims Are Reviewed

Every claim follows a defined review process:

• A quality assurance specialist logs the claim and acknowledges receipt within one business day.
• The claim is reviewed against our sourcing records and, where needed, verified with the manufacturer's distribution documentation.
• You receive a written determination with reasoning, typically within five business days.
• Substantiated claims proceed directly to remedy without further requirements from you.

Applicable Remedy

A substantiated authenticity concern results in a full refund of the item price and applicable return shipping, plus a documented review of the affected sourcing batch. We guarantee that every item sold is a genuine product of the manufacturer named on its listing; if any item is shown to be inauthentic, we make it right without quibbling.

Resolution Commitment

We commit to a written outcome on every authenticity or quality claim, a defined remedy for substantiated claims, and no requirement that customers argue their case repeatedly to reach resolution. Unresolved claims escalate to operations management for final determination.

Sourcing and Quality Standards

All products are sourced exclusively through authorized or verified distribution channels for each manufacturer we carry; we never acquire through gray-market liquidators or untraceable third parties. Incoming stock is inspected for packaging integrity, correct labeling, and physical condition, and spot checks verify that edge finish, fit, and finish match the manufacturer's stated specifications. Every product listing is reviewed before publication for accurate specifications, correct manufacturer reference, clear imagery, and honest condition and fit descriptions.

Warranty

Warranty coverage follows the product information and support guidance for each item. Please refer to the listing for your specific product for the applicable warranty details, and contact our support team if you need guidance.

Contacting Support

Customer support is available by email. General inquiries, order status questions, and routing to the correct specialist department are handled by our primary support channel:

• General support: support@honededge.shop — first response within one business day during the shared service window. Unresolved general inquiries are escalated to the after-sales department lead.
• Returns, refunds, and after-sales: after-sales@honededge.shop — first response within one business day.
• Authenticity and quality claims: quality-assurance@honededge.shop — acknowledgment within one business day; written determination typically within five business days.

When contacting us, please include your order number or registered email, the subject of your inquiry, and any relevant confirmation details. For after-sales and quality matters, include the item(s) in question and the reason for your return or concern.

Our shared service window is Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major US holidays. Messages received outside the service window are queued and answered in order of receipt at the start of the next business day.

Payment Methods

We accept credit cards and PayPal. All prices are listed and refunds are issued in US dollars (USD). If you apply a promotional code such as EDGE10 (10% off eligible items, subject to checkout eligibility rules), any refund will reflect the amount actually charged.

Questions

If you have any questions about this Refund Policy or a specific order, email us at support@honededge.shop and we will acknowledge your inquiry within one business day and set clear expectations for resolution.